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    Privacy Policy

    Last updated: May 9, 2025

    Dean Garland, Inc. ("Dean Garland," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://deangarland.com or any other website that links to this Policy (collectively, the "Site"), or when you otherwise interact with us online or offline.

    If you are located in California, the European Economic Area (EEA), the United Kingdom (UK), or another jurisdiction that grants you specific privacy rights, please review Section 11 for additional disclosures about your rights and how to exercise them.

    1. Scope of This Policy

    This Policy applies to information we collect through the Site, via email, phone, SMS, social media, online ads, lead‑generation forms, or in the course of providing marketing services to our clients. This Policy does not cover information collected by our med‑spa or other clients on their own websites or practice‑management systems, which are governed by those parties' privacy policies.

    2. Information We Collect

    2.1 Information You Provide to Us

    • Contact information — name, company, title, email address, phone number, physical address.
    • Business information — industry vertical, service interests, budget, project details.
    • Account & authentication — login credentials if you create a portal or dashboard account.
    • Payment information — limited billing details (for example, last four digits of card, transaction ID) processed through PCI‑DSS‑compliant providers; we do not store full card numbers.
    • User‑generated content — comments, survey responses, support requests, or other information you voluntarily provide.

    2.2 Information We Collect Automatically

    When you visit the Site we automatically collect certain information through cookies, pixels, log files, and similar technologies, including:

    • Device identifiers (IP address, browser type, operating system, device model).
    • Usage data (pages viewed, clicks, referring URLs, time spent, error logs).
    • Geolocation data (general city/state based on IP, not precise GPS).

    2.3 Information We Obtain from Third Parties

    We may receive leads, enriched contact data, or analytics reports from advertising partners, data brokers, and publicly available sources, consistent with applicable law and any required consents.

    3. How We Use Information

    We use the information described above to:

    1. Provide and improve services — deliver proposals, fulfill contracts, optimize campaigns, and develop new products.
    2. Communicate — respond to inquiries, send newsletters, marketing materials, and administrative messages.
    3. Analytics and personalization — analyze Site performance, measure advertising effectiveness, and tailor content to user interests.
    4. Security and fraud prevention — detect, investigate, and mitigate malicious or unauthorized activity.
    5. Legal and compliance — comply with laws, enforce our Terms of Service, and protect our rights and the rights of others.

    Legal bases for processing (EEA/UK visitors): consent, performance of a contract, legitimate interests, and/or compliance with legal obligations.

    4. Cookies & Similar Technologies

    We and our partners use cookies, pixel tags, local storage, and SDKs to collect usage information and facilitate:

    • Site functionality (for example, remembering preferences).
    • Analytics (for example, Google Analytics 4, Hotjar).
    • Advertising (for example, Google Ads, Meta Ads, LinkedIn Insight Tag, remarketing lists).

    You may disable non‑essential cookies through our Cookie Preferences banner or your browser settings. Because browsers differ, please consult your browser's help menu for instructions.

    5. How We Share Information

    We do not sell personal information. We may share it only:

    • With service providers — cloud hosting, payment processors, analytics, email marketing, CRM, and security vendors who process data on our behalf under data‑processing agreements.
    • With marketing and advertising partners — to facilitate targeted advertising or audience matching, subject to opt‑out choices (see Section 7).
    • With business partners and clients — when collaboratively managing marketing campaigns (for example, transferring qualified leads to a client CRM).
    • For legal reasons — to comply with subpoenas, court orders, or other legal processes; to protect our rights, privacy, safety, or property; and to defend against legal claims.
    • In a business transfer — in connection with a merger, acquisition, financing, or sale of all or a portion of our assets.

    All such third parties are required to safeguard personal information and to use it only for the purposes for which it was provided.

    6. Data Security

    We use administrative, technical, and physical safeguards designed to protect personal information—including TLS encryption in transit, secure access controls, least‑privilege practices, and regular security assessments. No internet transmission or storage system is guaranteed to be 100 percent secure; please exercise caution when transmitting information online.

    7. Your Choices

    • Marketing emails — click "unsubscribe" in any marketing email or contact us at privacy@deangarland.com.
    • Text messages — reply STOP to opt out of SMS communications.
    • Behavioral advertising — visit https://optout.aboutads.info or https://optout.networkadvertising.org to opt out of interest‑based ads from many providers.
    • Cookie controls — use our Cookie Banner or your browser settings to disable cookies (see Section 4).

    8. Retention

    We retain personal information only as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law (for example, tax, accounting, or legal obligations).

    9. HIPAA & Health Information

    Dean Garland is a marketing agency, not a covered entity or healthcare provider. We do not intentionally collect Protected Health Information (PHI) through the Site. If we incidentally receive PHI from or on behalf of our healthcare clients, we treat it in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and any applicable Business Associate Agreements (BAAs), implementing administrative, physical, and technical safeguards to protect that information.

    10. Children's Privacy

    Our Site is intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

    11. Additional Disclosures by Region

    11.1 California Residents (CCPA/CPRA)

    California residents have rights to request access to, deletion of, and correction of their personal information; to opt out of "sharing" for cross‑context behavioral advertising; and to limit the use of sensitive personal information. To exercise these rights, email privacy@deangarland.com or call 904‑310‑4001. We will verify your request consistent with California law. We do not offer financial incentives for personal information.

    11.2 EEA & UK Residents (GDPR)

    You have the right to access, rectify, or erase your personal data; restrict or object to processing; and request data portability. You may withdraw consent at any time where processing is based on consent. To exercise your rights, contact us at privacy@deangarland.com. You also have the right to lodge a complaint with your local supervisory authority.

    11.3 International Transfers

    We are headquartered in the United States. If you access the Site from outside the U.S., your information will be transferred to, processed, and stored in the U.S. and possibly other countries. Where required, we implement Standard Contractual Clauses or rely on other lawful transfer mechanisms.

    12. Links to Other Websites

    Our Site may contain links to third‑party sites or integrations (for example, social‑media plug‑ins). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

    13. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the revised Policy on this page with a new "Last updated" date. Material changes will be highlighted, and we may provide additional notice as required by law.

    14. Contact Us

    If you have any questions about this Privacy Policy or our privacy practices, please contact us:

    Dean Garland, Inc.
    Attn: Privacy Officer
    2800 N. 6th St. #724
    St. Augustine, FL 32084

    Email: privacy@deangarland.com
    Phone: 904‑310‑4001

    Thank you for trusting Dean Garland with your information. We are committed to safeguarding your privacy and delivering value while maintaining high standards of data protection.